We operate as an ethical, customer focused business and make every effort to ensure a positive experience in dealing with our customers. We know that you have a choice, and appreciate that you choose us.
Customers can return goods without reason within 14 days in accordance with the EU law (14 days from when the customer receives the goods).
Refunds will be made to the same account that you paid us from. We process refunds swiftly however some card issuers/payment providers can take 5 - 10 days.
We are sorry but we are unable to cover or refund postage costs.
Goods are returned unused and in as-sold condition in original packaging.
Items need to be wrapped or boxed up. Please do not directly stick labels or write on the item or the item's original packaging.
Please return with the original delivery note included in your package, this has everything we need on it.
Simply pack it up securely and post to the address below, remember to retain proof of postage. Sorry we do not have a free returns service at this time. Include your delivery note, we'll take care of the rest.
Don't have your delivery note? No worries, just pop in a note with your name and order number :)
2W Distribution Ltd
Unit 25 Mitton Road Business Park
For your protection, please keep your proof of posting.
Incorrectly supplied goods
We will endeavour to rectify the problem as soon as possible. If you need to return an item due to a mistake on our part please contact us immediately (firstname.lastname@example.org). Please note - we must be informed of any errors within 14 days of purchase date.
If you have an item that you need to return to us due to a fault within its warranty period please contact us via email (email@example.com)
If in the event you need to post an item back please include a copy of your receipt together with full details of the problem so as to help us with a speedy return.
Goods must be returned in a clean condition.
We are sorry but we are unable to refund postage costs.
If the goods are found to be out of warranty we will try to work with you to find the best possible solution.
Out of Stock Exchanges
If your requested exchange item is out of stock at the time of receipt by us, you will be notified and a refund will be processed.
Due to overseas return postage and duty charges we are unable to process exchanges for returned items from outside the UK. Please reorder as required and return the unwanted item for a refund.
Advice if your return is urgent
If you have purchased something that is not the right size, model or colour and you require a replacement quickly, the best solution is to purchase the correct item from us and then return the incorrect item to ourselves with a note asking for a full refund.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
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Satisfied or refunded
We offer a no questions asked returns policy on unused products. Simply pack it up and post back to:
2W Distribution Ltd Unit 25 Mitton Rd Business Park, Whalley BB7 9YE
Sorry we do not offer free returns at the moment, but we are working on it :)
We pride ourselves on great customer service, if you have a problem please email us and we will resolve the issue quickly.
+44 (0) 1254 825395
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